Monthly Archives: September 2002

News from the Battlefield

Sep 23, 2002 – 18:25

Of course, by battlefield I refer to the tooth-pulling, uphill battle that customer service has become (more info ). The good news is that I won: Handpsring finally agreed to replace my defective phone. Gee, how gracious of them. It only took me 15 days and over 12 hours on the phone to get the [...]

By JK | Posted in Home Svelte Home | Comments Off

My Kingdom for a Cellphone

Sep 20, 2002 – 5:46

Cellphone Fiasco Update: for those of you considering Handspring products or Voicestream (now T-mobile) cellphone service… Don’t. Both companies acknowledge my predicament: in order to replace my defective phone, by their current rules I have to pay at least $200. Both companies agree I shouldn’t have to. Unfortunately, neither company has managed to actually do [...]

By JK | Posted in Office Talk | Comments Off

The Customer is Always… Wrong?

Sep 18, 2002 – 2:58

It’s been awhile, hasn’t it, Journal? September 11th has come and passed, and I apparently had little to say. That’s actually not the case, but on one hand, what is their to say that hasn’t already been said? The outpour of feelings was everywhere: TV, Radio, newspapers… For me, it was all a little overbearing. [...]

By JK | Posted in Office Talk | Comments Off